Yes,  we are licensed by the State of WI, along with holding various credentials that need to be renewed every other year. Continuing education must be obtained to renew these credentials.

Steve Huben:

State of WI Dwelling Contractor Certification

State of WI Dwelling Contractor Qualifier Certification

State of WI Department of Health Services Lead-Safe Renovator

Lisa Arthur Huben:

CAPS ~ Certified Aging In Place Specialist ~ National Association of Home Builders

ACCESSIBLE HOME MODIFICATIONS Facilitating Safety, Function and Options for Independence in the Home ~ Continuing Education ~ Summit Professional Education

EXECUTIVE CERTIFICATE IN HOME MODIFICATION ~ INDEPENDENT LIVING ~ Univ. of Southern CA 

I.D.E.A.S. ~Innovative Design in Environment for an Aging Society ~ National Institute of Health

Home Modifications for People with Dementia, Sensory Impairments, Motor Impairments, & People who are at Risk for Falls

Universal Design Certified Professional ~ NARI (National Association of Remodeling Industry)

Senior Home Safety Specialist ~ Age Safe America

Denise Adamski:

CQRID ~ Council for Qualifications of Residential Interior Designers ~ State of WI ~ ADA Codes

ACCESSIBLE HOME MODIFICATIONS Facilitating Safety, Function and Options for Independence in the Home ~ Continuing Education ~ Summit Professional Education

Yes, we are completely covered with General Liability Insurance, Workman’s Comp, and will be happy to provide you with a certificate of insurance if desired.  In addition, all of our sub-contractors are also fully covered with the same insurances.

Yes, absolutely!  Our contract and specification sheets are approximately 35 pages.

We issue a lien waiver with each bill we pay.  That service provider will then sign off on it and return it to us.  We then provide them to your title company for their files.

A change order will be processed when the scope of work is being altered.  The contract will be amended by using this change order to alter the price and/or time frame.  We will issue the change order and send it over to you for your signature of approval.  It must be signed/approved by all decision makers. The proposed change will not take place until we have the signed/approved change order back in our possession.

The contract stipulates a completion date, though it is not guaranteed.  We have to take into consideration any unforeseen circumstances such as material back-orders, weather conditions, etc.  We have in the past had to guarantee the completion date and can do that by calculating a worst case scenarios.

Yes, absolutely!  This would need to be arranged with the homeowner prior, but is not a problem.

Yes, cleaning is included.  All people who perform a service in your home will clean up after themselves.  We also have a cleaning service come in at the completion of our work, but before you take occupancy.

No, we do not have any extra reserves built into the bid price.

While we strive to build a defect-free home, we are realistic enough to know that, with repeated use, an item in the home may fail to perform as it should.  When this occurs, we will make necessary corrections so the item meets our warranty guide-lines.  In support of this commitment, we provide you with a 2 year conditional warranty.  The State of WI requires all building contractors to warranty their work for the first year.  This is what the majority of builders offer.  We offer the second year with a few conditions.  Conditions are as follows:

• We will mail you around the 11 month mark, a follow-up form to fill out and return to us.  This form will be asking for things that need adjustments, repairs or some sort of attention.  After we receive this form back from you we will set up a time we can come out and review this and get them corrected.
• Most sub-contractors warranties expire at the first year anniversary.  It is very important to have them check over any concerns you may have before this time.
• The second year warranty covers any kind of work that Custom Kreations, Inc. performed.  This does not include the sub-contractors.
• Although most sub-contractors work expires at one year, many of our subs will go above and beyond that one year, depending on the situation.  
• Any appliance or electronic devices have their own warranty.  Make sure you keep all manuals to refer to them when needed.

We have a good working relationship with our sub-contractors and have been employing them on a regular basis.  They understand the importance of good customer service, communication, and accommodating.  

We do prefer to work with our own sub-contractors because we know what we are going to get with their quality of work, pricing, commitments, etc.  In return, they know what our expectations are.  We continue to work with the same sub-contractors because we are able to form this relationship.  However, we are open to meeting new service providers.  If you have someone who you truly believe in, we  would be interested in learning more about them.

This is a great question because every contractor says they build a quality house and they have great customer service.  Our opinion is, “Actions speak louder that words”!

We know in our hearts, we offer sincere, truthful, and beyond expectations service.  We are proud of the homes we create for the people in our community and the friendships we form during the process.  It is important to us to do the best job we can because this is our livelihood, our life, and our name.

Before, during and after your project, our customer service surpasses your expectations.  We are prompt at returning your phone calls, emails, etc.  If you have questions and we don’t know the answer, we will find it out for you and let you know.  If something urgent needs our attention, we are prompt to take care of it.  We will arrange evening and/or weekend hours for your convenience.  Some of  the specific things we provide our customers with are:

• We have written several “FREE Reports” to offer support before and during your home project.
• We write thank you cards because we truly are thankful that people give us an opportunity to estimate their project.
• You will receive a bi-monthly newsletter in the mail containing upcoming events, home maintenance tips, recipes, decorating ideas, testimonials, before and after photos, etc.
• After the completion of your new home, you will receive an 89 page “Home Manual” that contains information on your warranty guidelines, maintenance and safety articles and tips, names and contact info of all the sub-contractors that performed work on your home.
• We perform our 11 Month House Call before any 1 year warranties expire.  This will also provide you with our second year warranty.  
• Our Independent Living Designer will perform a functional assessment in order to gather information on how you complete your daily activities and identify the barriers to independence and present creative solutions.
• As part of our commitment to you in providing top notch service, we provide an Interior Designer to assist you with the many decisions you need to make when coordinating selections for your home project.
• We are always re-organizing our Design Center/Showroom to display the most up-to-date selections for you to view and choose from.  Some items you will find are kitchen/bathroom displays, flooring samples, paint colors, cabinetry selections including counter-tops and hardware, and more.
• We design, plan and construct our own custom cabinetry and furniture.
• Your blue-prints/floor-plans can be executed by our “Design Team”.  We have incorporated a Floor-plan Designer, Interior Designer, and Independent Living Designer to work together to draw up a functional & productive, flowing, and aesthetically pleasing home design that will suit you and your family’s lifestyle.